Details of the March 7, 2016 Service Interruption

Dear friends,

you might have been affected by ABBYY Cloud OCR SDK service interruption that occurred on Monday.
We apologize for potential impact to your business and thank you for your patience. Please see the details below.

Issue summary

Duration: March 7 2016 15:10 – March 7 2016 17:10 UTC

Scope: All users affected

Between 15:10 and 17:20 UTC on March 7th, 2016 Cloud OCR SDK was declining new tasks due to database performance degradation caused by unexpected usage pattern. Users submitting tasks during this period of time were getting error notifications.

As a temporary measure to improve the situation our engineers increased database service performance level. Right after this action the Service resumed accepting new tasks as usual.

Our team is investigating the root cause. Request to Microsoft Azure support is submitted as well to clarify if there were some hardware or software issues on their side that time.

We’ll post an update as soon as we have more information.

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